Soho House

The app is abysmal. Which wouldn't matter that much if membership cards were still issued. But we are forced to use our phones to order at the bar, enter the house, everything. And the app is slow (at best), missing key features, and crashes (at worst). This was a super half-baked idea to roll out a buggy and lacking app that is essentially in beta in-lieu of membership cards. If it's even slightly busy, bar staff will yell at you for using the phone instead of a (non-existent) membership card

On Android, I get notifications that I have an open bar tab and can tap to pay. Tapping it does nothing, because Android doesn't support House Pay. Which I only found out by reading other disappointed reviews going back over a year. Also, I regularly see date boxes add or subtract a day between me selecting the date and confirming the booking. It happened both for a restaurant booking and guest invite.

Hello. I emailed you but you haven't replied. Please can you give us a timeframe when Members using android can expect the same app functionality as Members using iOS? Especially the House Pay and ability to view our own credit. You promised it would be available in the 'near future' - that was over 6-months ago. We have a lower level of app service but are paying the same membership fees.